1. Who we are
Fleet Plus (“we”, “us”, “our”) provides fleet and transport operations software for businesses in India. For the purposes of the DPDP Act, we act as a Data Fiduciary in respect of personal data we determine the purpose and means of processing for, and may act as a Data Processor where we process data solely on documented instructions of a customer (the fleet operator).
2. Scope
This policy applies to personal data processed through our website, account registration, support enquiries, and the Fleet Plus application when used in connection with operations in India. It applies to customers, authorised users (office staff, managers, drivers where invited), and website visitors.
3. Personal data we may collect
- Identity and contact details — name, email, phone number, company name, designation.
- Account credentials — usernames and authentication-related data (passwords are stored in hashed form by WordPress / hosting, not in plain text by Fleet Plus templates).
- Operational fleet data you enter — vehicle registration numbers, driver names, licence numbers and expiry dates, trip/challan/attendance/maintenance records, and related notes.
- Billing and commercial information — plan selection, invoices, and payment references (payment card data, if any, is typically handled by the payment provider, not stored in full by us).
- Technical data — IP address, browser type, device information, and approximate location derived from IP, collected through server logs and similar means.
- Communications — messages you send via Contact Us or support channels.
We do not intentionally collect children’s personal data. The Service is intended for business use by adults acting on behalf of a fleet operator.
4. Purposes and lawful bases
Under the DPDP Act, we process personal data for lawful purposes and with appropriate consent or other permitted bases where applicable, including:
- Providing and securing the Fleet Plus Service you request.
- Creating and managing user accounts and role-based access.
- Responding to enquiries and providing customer support.
- Billing, subscription administration and related communications.
- Improving reliability, preventing misuse, and maintaining audit/security logs.
- Complying with Indian legal obligations and responding to lawful requests from competent authorities.
5. Sharing of personal data
We do not sell personal data. We may share data with:
- Hosting, email delivery, and infrastructure providers who process data on our instructions to run the Service.
- Payment gateways or billing partners where you purchase a paid plan.
- Professional advisers (legal, accounting) under confidentiality, where required.
- Indian public authorities when required by law, court order, or lawful process.
- Your organisation’s administrators — users you invite see operational data according to the roles you assign.
6. Cross-border transfers
Where personal data is transferred outside India (for example, if hosting or email services store data abroad), we will do so in accordance with the DPDP Act and any rules/notifications issued by the Central Government, and with appropriate contractual and organisational safeguards.
7. Retention
We retain personal data only for as long as needed for the purposes above, including the life of your subscription, and for a further period where required for legal, accounting, dispute-resolution or security reasons under Indian law. When retention is no longer necessary, we delete or anonymise data where reasonably practicable.
8. Security
We apply reasonable security safeguards consistent with Section 43A of the Information Technology Act, 2000 and applicable rules, including access controls, hashed credentials, and role-based permissions inside the application. No method of transmission or storage is completely secure; please use strong passwords and limit account access to authorised staff.
9. Your rights under Indian law
Subject to the DPDP Act and applicable rules, you may have rights to:
- Access a summary of personal data being processed and the processing activities.
- Correct inaccurate or incomplete personal data.
- Request erasure of personal data, subject to legal retention requirements.
- Withdraw consent where processing is based on consent (withdrawal does not affect prior lawful processing).
- Nominate another individual to exercise rights in the event of death or incapacity, where provided by law.
- Seek grievance redressal as described below.
Customers who upload driver or staff data are responsible for having a lawful basis and necessary notices/consents for that processing under Indian law.
10. Grievance redressal
To raise a privacy complaint or exercise your rights, contact us via Contact Us or email webkonnect.au@gmail.com . We aim to acknowledge and address grievances within timelines expected under applicable Indian law. You may also approach the Data Protection Board of India once constituted/operational for your category of complaint, as provided under the DPDP Act.
11. Cookies and similar technologies
Our website and application may use cookies or similar technologies that are necessary for login sessions, security, and basic preferences. Where optional analytics cookies are introduced, we will provide appropriate notice and choice consistent with Indian requirements.
12. Changes to this policy
We may update this Privacy Policy to reflect changes in the Service or Indian law. The “Last updated” date at the top will change when we do. Material changes may be notified through the website or by email to account contacts.
13. Governing law
This Privacy Policy is governed by the laws of India. Subject to applicable mandatory rights, courts in India shall have jurisdiction over disputes arising from this policy.
This page is a general information template for Fleet Plus and is not formal legal advice. Have an Indian advocate review and adapt entity name, registered address, grievance officer particulars, and processing details before commercial launch.